Exchange of Damaged Cash
Based on the criteria set out in law and in regulations, the Bank of Japan exchanges (1) damaged cash , and (2) cash that is inconvenient for use, such as old series banknotes that are no longer issued and commemorative coins.
- Place of Exchange:
- The Bank's Head Office and branches.
Please note that the exchange service is not offered at the Bank's Computer Center (Fuchu City, Tokyo), Banknote Operations Center (Toda City, Saitama Prefecture), local offices, or overseas representative offices.
The Bank does not exchange cash sent by post mail or courier. Please visit the Head Office or branch in person. - Business Hours:
- 9:00 a.m. to 3:00 p.m. JST (except when the Bank is closed; for details, see the Holiday Schedule of the Bank).
- Caution:
- When you plan to bring in damaged cash, please make an appointment online or by contacting the Bank in advance regarding the date and time of your visit.
The Bank exchanges cash based on the criteria set out in law and in regulations and it therefore takes time to complete the exchange procedure. If you arrive without an appointment, the Bank may not be able to serve you on the date of your visit.
Please note that, if you wish to bring in a large quantity of damaged cash, the Bank may request you to change the date and time of your visit, as well as the amount of cash to be presented for exchange, since the quantity of cash to be exchanged per day is limited.