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Questionnaire Survey on Business Continuity Management (September 2014)

May 15, 2015
Financial System and Bank Examination Department
Bank of Japan


This paper summarizes the findings of the Questionnaire Survey on Business Continuity Management (7th survey) conducted from August to September 2014.

The questionnaire survey has been conducted every other year since 2002 for financial institutions with a high share of BOJ Net business by transaction value. In the previous questionnaire, the scope was expanded to include all regional banks to confirm the readiness of a larger number of financial institutions and to share information. Also, four institutions were surveyed including central payment and settlement institutions, etc. (Note1). Participants in this survey were selected based on the same criteria used for selection in the previous survey.

This survey includes core questions based on Toward Effective Business Continuity Management: A Check List and Instructive Practices (revised and expanded version, published March 2010) and Business Continuity Plans That Worked Effectively When the Great East Japan Earthquake Hit and Those That Needed Improvement (published in January 2012). Additional questions addressed backup offices, off-site backup systems, systems to facilitate cooperation with other financial institutions, etc., as well as outsourcing contractors, etc.

The Bank of Japan expects that financial institutions will use the results of this survey to verify their own business continuity management and improve their effectiveness. It also hopes that the survey will bring greater depth to discussions with financial institutions concerning business continuity management and will improve the robustness of Japan's financial system and payment and settlement system.


This is an English translation of the Japanese original released in January 2015.

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Computer System Risk and Business Continuity Group, Examination Planning Division, Financial System and Bank Examination Department

Takashi Kato, Atsutoshi Mori, Kouji Miki

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